Hotel Group
Hospitality: $2.1K in Extra Revenue Per Hotel, Every Month, From Pre-Arrival Upsells
A hotel's most profitable moment isn't check-in—it's the days before it. Guests are imagining the trip, not standing in a lobby. But that window goes unused: no one reaches out, and the upgrades, breakfasts, and spa slots that could have sold quietly expire.
The Problem
Pre-arrival is the highest-intent window in hospitality—guests are excited, planning the trip, and ready to spend. But upselling only happened at check-in, when guests are tired and the front desk is moving a queue. Most room upgrades, breakfast packages, and experiences were never even offered, and inventory that could have sold simply expired unsold.
What We Built
An AI agent that messages every guest on WhatsApp before arrival. It offers personalized room upgrades, breakfast and dining packages, early check-in and late checkout, and spa, experiences, and transfers—then closes the sale. Offers are timed to each reservation and tuned per property. The front desk receives a clean list of confirmed add-ons before the guest walks in.
3 days before arrival — a guest gets a message
Hi Ana! We're getting your room ready for Friday. Want to make the stay extra special? A few upgrades are available.
9:30 AMWhat do you have?
A Suite with balcony (+$45/night), breakfast for two (+$18/day), and a late 3 PM checkout (+$20). Spa slots are open too.
Suite and breakfast please
Perfect — Suite + breakfast added to your reservation, +$81 total. Confirmation is on its way. See you Friday!
9:32 AMIllustrative example
“The front desk isn't bad at upselling—it's badly timed. Asking a tired guest in a check-in queue converts far worse than asking an excited guest the night before they pack. We didn't add pressure. We moved the offer to the moment guests already wanted to say yes.”
Results
$2.1K is the average additional revenue per hotel per month; $50K+ is the cumulative incremental revenue across the group. The 10x ROI is calculated on the Kyto subscription fee alone. The 4% upsell rate is measured against guests messaged before arrival.
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